Coffee Talk Volunteer Training

Thank you for being a Coffee Talker.

AND joining us at “the table” to offer a friendly voice and listening ear Monday – Friday, 8:00 to noon, for some Coffee Talk!

Getting Started

Step 1.

View our Welcome/About Us Video

Step 2.

View/Download the Coffee Talk Volunteer Orientation Guide
This presentation covers all you will need to know about VOLUNTEERING FOR COFFEE TALK.

Step 3.

Download and install the VONAGE Business Communications App from your DEVICES App Store. (See Step 1 Presentation for step-by-step instructions)

Step 4.

Launch the VONAGE App and FAMILIARIZE YOURSELF WITH ITS FEATURES

Step 5.

While logged into the VONAGE App, review all training materials with a Staff Member or Volunteer Leader, so you are comfortable navigating it.

Step 6.

Get the Quick Reference Guide:

View/Download the Coffee Talk Quick Reference Guide. This one-pager will help get you set up with the Phone App, give you a few calling pointers, and provide you with some essential resources.

Step 7.

Get/view the Community Resources Guide:

View/Download our Community Resources Guide. This comprehensive resource guide provides a list of community resources available for older adults throughout the state of MN. The resource guide is arranged by city and category.

Remember to fill out a call report for each caller you speak with.

Please bookmark or save this page as your favorite for easy access during your shift.

Coffee Talk volunteers and staff meet regularly as a team, either in person or via Zoom, for ongoing support, to ask questions, share ideas and build comradery. Watch your email for meeting dates and times.

Thank you again for volunteering for Coffee Talk. It is sure to be a fun and fulfilling experience!

Coffee talk phone call report










If the caller is interested in being matched with an ongoing phone companion, you may help them sign-up during the call HERE